Jan, 2017 Source: timesofindia
In this column, we bring you the stories behind how startup founders got their business idea, and the things, events, and actions that eventually led them to their big eureka moment. This time, we feature the founder of an online forex platform and a “reputation management” startup. “In travel, everything barring forex could be done online”…
Jan, 2017 Source: techinasia
Ten startup founders from India are taking off for the UK tonight for a week-long program of networking and mentoring. They are the latest batch of chosen ones under a Tech Rocketships program initiated by UK-based TechHub, with support from UK Trade & Investment. Here’s a look at the ten that found seats on the rocketship:
Bangalore-based Cashkumar is a peer-to-peer loans site for individuals and businesses. It began as a portal for forex vendors in 2014 and was incubated in Kyron accelerator. Then it pivoted. Cashkumar now uses non-traditional dat…
Jan, 2017 Source: inc42
The Junction 2017, Inc42’s first three days flagship conference is being held at the Fairmount Jaipur from January 12-14, 2017. The Junction is an invite-only gathering, which on the first day of the conference witnessed the presence of 300 entrepreneurs, corporates, investors and government officials.
One of the USPs of The Junction is the 42 Fellowship – a year-long fellowship programme for growing startups. This will provide networking opportunities to budding entrepreneurs and will help showcase their startup in front of corporates, investors, and government officials. The programme aims to build a close-knit community of entrepreneurs and investors who can help each other and multiply their impact. It will not only provide recognition and support to the selected startups in the areas of fundraising…
RepUp affiliates with TripAdvisor to help South Asian hoteliers automate guest feedback and improve service standards
Jan, 2017 Source: Economic Times
RepUp, India’s leading Customer Experience Management start-up, today announced its affiliation with TripAdvisor, the world’s largest travel site. Through this association, RepUp will help make review collection easier and more seamless for hotels. On an average, 75% of travellers in India check online reviews before booking a hotel and out of these, guests are most unlikely to book a hotel without consulting reviews and opinions posted by others. Enabling the integration of TripAdvisor reviews with RepUp’s feedback platform, hotels will be better placed to ask customers for feedback. This could be used further by hotels to improve their service offerings, as well as their reputation online.
With this relationship, the Indian hotel industry will be able to access world class technology to improve the experience for their guests across the value chain – pre arrival, on premises and post stay. For the Indian hospitality sector where technology is still largely disorganised, RepUp is the first of its kind to bring its knowledge on modern data science tech to enable the success of the hotel industry.
RepUp, which recently bagged the ‘Tech Rocketship’ award at the India UK Tech Summit 2016, is moving towards benchmarking and managing perceptions through its patent pending 3 stage Customer Experience Management model. This one-stop model for all 3 stages in the guest life cycle is powered with advanced analytics that give actionable inputs to correct failures in product, process or people in hotels. Listening to customers through user generated content, benchmarking performance against competition and building an automated framework to improve service standards will all lead to the end goal of improvement in reputation for hoteliers.
Choosing hotels on the basis of its reviews at various online platforms is a critical part of the booking process for customers. TripAdvisor is considered the world’s most prominent platform where travellers go to for the ‘wisdom’ of millions to see how hotels they want to stay at are perceived or how they are rated by other travellers around the world. Travellers also visit TripAdvisor to share their genuine experiences through reviews and ratings after having stayed at the property. This tie-up of Repup with TripAdvisor is considered as very significant move for hotels as by virtue of this association; RepUp will be able to help hotels in review collection, analytics and collaboration around improving guest satisfaction. Also guest satisfaction surveys collected by hoteliers on their RepUp powered platform are integrated with TripAdvisor. This will enable more reviews to be posted online about a property thus increasing its visibility and reputation.
The properties listed on TripAdvisor are ranked primarily through the quality, quantity and recency of reviews. RepUp is a local platform for the hotel industry which automatically collects all guest feedback, complaints, and reviews online – where everyone in the hotel can then participate in a social feed to deliver exceptional customer experience in a controlled manner. This association will help to improve net promoter score(NPS), guest satisfaction and repeat customers for the hoteliers.
Mr. Pranjal Prashar, Founder & CEO, RepUp said, “We are very excited to work with TripAdvisor. Our alliance will have a huge impact on approximately 200,000 online listed hotels in this region.”
“We see a great scope of innovation in hospitality tech which can impact the hotel industry in a positive way and greatly improve the hospitality experience for millions of travellers around the world. This is a great milestone for us in achieving our vision,” he added.
RepUp currently has 20,000 rooms on its platforms and has shown 600% growth in the calendar year 2016. The aim this financial year is to hit the 1000% growth mark by continuing to provide unparalleled innovation and support to hoteliers to achieve their promise of exceeding guest expectations.
Repup featured on CNBC
Pranjal Prashar talks about how repup helps hotels manage their entire customer experience.
Dec, 2016 Source: IIFL
RepUp India’s leading Online Reputation Management start-up, was conferred with the UK Trade and Investment’s (UKTI) “Tech Rocketship Award” in Disruptive Technology category in New Delhi, 2016. RepUp was one of the ten start-ups who was selected from over 10,000 companies and was conferred with the Tech Rocketship award. During the event held, over 10,000 companies were evaluated in multi-city tour amongst which 600 companies were shortlisted in the first phase. The pre-finals had 35 companies out of which the best 10 were selected……
Dec, 2016 Source: HospitalityIndia
RepUp a Gurgaon-based online reputation management start-up, was conferred with the UK Trade and Investment’s (UKTI) “Tech Rocketship Award” in Disruptive Technology category in New Delhi, 2016. RepUp was one of the ten start-ups who was selected from over 10,000 companies and was conferred with the Tech Rocketship award. During the event held, over 10,000 companies were evaluated in multi-city tour amongst which 600 companies were shortlisted in the first phase. The pre-finals had 35 companies out of which the best 10 were selected. A team panel of judges comprising of Anand Mahindra (Mahindra Group), Dr. Saurabh Srivastava (Indian Angel Network)…..
Dec, 2016 Source: HospitalityBizIndia
RepUp India’s leading Online Reputation Management start-up, was conferred with the UK Trade and Investment’s (UKTI) “Tech Rocketship Award” in Disruptive Technology category in New Delhi, 2016. RepUp was one of the 10 start ups that was selected from over 10,000 companies and was conferred with the Tech Rocketship award. During the event held, over 10,000 companies were evaluated in multi-city tour amongst which 600 companies were shortlisted in the first phase. The pre-finals had 35 companies out of which the best 10 were selected. A team panel of judges comprising Anand Mahindra (Mahindra Group), Dr. Saurabh Srivastava (Indian Angel Network), T V Mohandas Pai (Board of Manipal Global ……
Sept, 2016 Source: The Economic Times
The iconic fine-dining restaurant of Kolkata, Mocambo allegedly denied entry to a driver on September 9 and within hours, the incident (related in a post on Facebook by the lady accompanying him) had gone viral. Shocked patrons expressed disgust with the restaurant’s staff and called for its boycott. The incident brings to mind another post gone viral which resulted in the shutdown of Lemp Brewery in Gurgaon. While the horrendous attitude of the management and the owner of Lemp…..
Sept, 2016 Source: Enterpreneur
Time and again, it has been observed that people move from small towns to big cities to fulfill their dreams, with nothing more than their talent in hand. These places often promise them of providing essential elements that convert their dream into reality, and ultimately lead a better life. But do not think for a minute that these dreams are as small as their respective towns are said to be. Realizing that they need better resources and a sustainable environment to make sure that they can….
Sept, 2016 Source: Bwdisrupt
REPUP is a B2B ORM – Online Reputation Management platform. It provides customer experience management tools for hotels and hospitality businesses. The platform helps hotels to measure, benchmark and improve the user experience of their guests…..
July, 2016 Source: hotelierindia
The prime aim of customer experience management is the transition of customers from satisfied to loyal and, ultimately, brand advocates. If we delve deeper into the subject, it will be evident that ORM (online reputation management) is a subset of CEM (customer Experience management). It is about understanding your customers completely to be able to create and deliver personalized experiences. This will….
November 6, 2015 Source: Economic Times
Online reputation management startup RepUp has raised an undisclosed amount in funding from Indian Angel Network (IAN). On behalf of IAN, Sanjay Mehta, Keshav Murugesh and Apurva Parekh led the funding. Mehta will join the board of RepUp. The company aggregates online comments and feedback on hotels based on data from about 100 websites.
November 6, 2015 Source: Business Standard
Indian Angel Network (IAN) has invested an undisclosed amount in Gurgaon-based online reputation management start-up – RepUp. Sanjay Mehta, Keshav Murugesh and Apurva Parekh have led this round of investment. As a result, Mehta will join the company’s board to help the team with strategic decisions. Founded by former IIIT(M) graduate Pranjal Prashar in December 2014, RepUp helps hoteliers increase bookings by improving the online reputation of the website/brand…
November 6, 2015 Source: Entrepreneur
The Indian hotel industry is worth $230 billion and is growing at the rate of 12.2 per cent per year. This adds to the fact that consumer confidence to do online hotel bookings is on the rise. If we look at the figures stated in Google’s latest research report it indicates that around 8.4 million Indians are likely to book hotels online by 2016. The online hotel booking industry will be worth $ 1.8 billion from the current $ 0.8 billion…
November 6, 2015 Source: VCCircle
The Indian Angel Network (IAN) has invested an undisclosed amount in Gurgaon-based RepUp, an online reputation management startup for hospitality businesses. Angel investors Sanjay Mehta, Keshav Murugesh and Apurva Parekh led this round on behalf of the IAN. Mehta would join RepUp’s board as part of the transaction. Piquor Technologies Pvt Ltd, which runs RepUp, will use the funding…
November 6, 2015 Source: Inc42 Magazine
Gurgaon-based online reputation management startup, RepUp, has raised an undisclosed round of funding from Indian Angel Network(IAN). IAN’s Sanjay Mehta, Keshav Murugesh and Apurva Parekh have led this round of investment and Sanjay Mehta would be joining the board of the company for helping the team with strategic decisions…