News of bad customer service reaches twice as many ears as praise for a good service experience. ~White House Office of Consumer Affairs We do not need anyone to tell us just how competitive the hotel industry is. We are probably all too aware of that fact. Of course, the exact nature of the competition you face depends on factors such as your location and the markets you are in. But given the current scenario, a single poor review can have a damaging effect on your business.

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Monitor your key metrics through your Smartphone. With our Android app “RepUp GO”, you can stay up to date on your hotel’s Online reputation,reviews and analytics, all in one place. Hotels can also access Sentiment reports, get notifications and reply to reviews using our Mobile App, available on the Google Play Store. Everything is done through Smartphones now from cabs to food etc, then why not Business monitoring? Just like guests expect to connect with your hotel through their smartphones, similarly hotels need to connect with them and monitor their sentiments through their smartphone. RepUp GO has been launched for …

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Hoteliers have a lot of hats to wear, operations is one of the major fields they have to excel in. Previously hoteliers could be the best at their service and get more and more customers. But today its much more than just providing exceptional service, its all about being there when a customer is searching for you. A lot of hoteliers are now marketers who have understood the need to reach out to their customers and have a good brand reputation online.

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Global traveller survey states that almost 50% of travellers read reviews online before booking their preferred hotel. These numbers are only going to increase every year. According to a recent study, 67% of respondents check review sites more than a few times every month. More than 80% feel confident about their travel decisions when they see positive reviews.

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One of the basic human tendencies is to – talk – and talk dime a dozen! While there is seemingly no end to the number of topics a human being can engage on – the one topic that plays a defining role for the hotel industry is the topic of reviews.

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Cross you heart, say your prayers, analyse the review reports – and you will stand in awe of the amount and quality of insights a capable Online Reputation Management partner brings to the table. It’s an undeniable fact that more and more travelers have started booking their hotels online.

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There are days that one remembers. Then there are days that one awaits with the impatience of a little kid looking to get his first bike.  With that very excitement, we are eagerly awaiting to meet you, the leaders of hospitality industry, on December 9, 2015.  It’s the day when the very best in the hotel industry get rewarded for their exemplary performance throughout the year.

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One of the most important questions which comes to your mind when you plan a family vacation is where we are going to stay? and many other questions start coming to your mind, shall I choose the best hotel cost? or best location and what about the hotel reviews!

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