Ever had that moment when you’re reviewing customer feedback and think, “We’re drowning in complaints and I don’t even know where to start”? You’re not

The Indian tourism industry is booming, and with it, travelers’ expectations are evolving rapidly. Guests today crave a personalized, frictionless experience, from booking to check-out.

The hospitality industry is on the brink of a significant transformation, driven by the burgeoning potential of artificial intelligence (AI). A remarkable 98% of hoteliers

Customer Experience (CX) has become the cornerstone of sustainable business growth. However, simply offering a product or service is no longer enough. Businesses must strive

In today’s competitive landscape, customer experience (CX) is the ultimate differentiator. Simply offering a good product or service isn’t enough anymore. Businesses must create a

In a significant development for both travelers and hospitality businesses, RepUp and Booking.com have announced a collaborative effort aimed at streamlining online reputation management. This

Repup is joining forces with Book Tech Labs, the brains behind the next-gen booking engine that’s about to make your hotel and restaurant experiences unforgettable.

  In the highly competitive landscape of the hospitality industry, ensuring customer satisfaction is paramount for success. Customer experience (CX) and customer relationship management (CRM)

Google My Business (GMB) stands as a pivotal tool for local enterprises seeking to establish their online presence. However, the journey is not always without

In the contemporary retail landscape, where digital interactions significantly influence consumer decision-making, it is imperative for brands to reevaluate their stance on online reputation management.

Problem Story:Imagine a colossal jewelry brand with an extensive network of 400+ stores, grappling with the complexities of managing a staggering 21,000+ customer reviews each