Monitor your hotel’s key metrics through your Smartphone. With our RepUp Android app, you can stay up to date on your hotel’s online reputation, reviews and analytics, all in one place. Hotels can also access Sentiment reports, get notifications and reply to reviews using our Mobile App, available on the Google Play Store. Everything is done through Smartphones now from cabs to food etc, then why not Business monitoring? Just like guests expect to connect with your hotel through their smartphones, similarly, hotels need to connect with them and monitor their sentiments through their smartphone. The App has been launched …

READ MORE

Today, we completed a successful webinar with Lionel Yeo, Manager – TripAdvisor (Hotel Partnerships, APAC). The topic of the webinar was ‘How to drive more reviews to TripAdvisor and improve ratings?’ We want to thank all the hoteliers and managers who joined us for the webinar from all over the globe. We were thrilled with the overwhelming participation. Here is bringing you the key highlights of the webinar. Along with Lionel, we were joined by Mr. Rakesh (General Manager – The Residency, Chennai), one of our clients that have immensely benefitted from our Review Collection Module in terms of number …

READ MORE

One of the popular metrics that is also proving to be critical for hotels is the TripAdvisor Popularity Index. The popularity index reflects and compares a particular hotel’s ranking to that of other hotels within a geographic area, all on the basis of traveler feedback. If hotels are closer to the top of the list, they would be more visible when prospective guests search for hotels in the particular area. Hence, we have found hoteliers often searching for ways to improve ranking on TripAdvisor. TripAdvisor shares that it takes into account Quality, Quantity and Recency of reviews to rank hotels. In …

READ MORE

In today’s time, the star rating is just as important as any other part of hotel operations. Negative star rating coming from a dissatisfied guest via online review can cause damage to hotel’s reputation. This makes managing the reputation a top priority if you want to succeed whether online or offline. Hotel Reputation Management Defined In clear definition, hotel reputation management (online) is basically the process of monitoring, influencing and controlling how the day to day business is perceived all over the World Wide Web. Emanating from public relations viewpoint – hotel reputation management focuses on online review control via …

READ MORE

Repup, a hospitality technology platform for Guest Experience Management has announced its partnership with HolidayCheck, the largest German-language hotel rating portal across the world. The partnership will help hotels collect more German reviews and improve their presence in Europe, where HolidayCheck platform records more than 20 million visits a month. With Repup’s increasing client base in South East Asia, Europe & US, hoteliers in those regions will be able to use their world class review collection technology to collect reviews for both HolidayCheck & TripAdvisor. HolidayCheck lists more than 700,000 properties and has over 10 million reviews on the platform. …

READ MORE

No one appreciates a negative review whether it’s offline or online! As management, seeing negative reviews about your hotel might make you feel upset in the first place. The right thing to do is respond to negative hotel reviews amicably. This can, hopefully, turn the upset guest into a satisfied one. Such guests can also go further online to change their negative remark(s) into a good one. Do not respond to negative hotel reviews in a hasty manner, without thinking things through. Rather, try to reply constructively to the reviewer who has had a negative experience with your hotel. It …

READ MORE

Guest conflict is quite a challenging situation. Hotel management faces this every now and then. It can start with a little complaint and can intensify into a negative online review. Negative reviews can push potential guests away. It can place an enduring scar on your hotel’s reputation and revenue. However, you can avoid negative reviews from getting generated in the first place. As (hotel) management, you should appreciate it when guests take the bold step to bring an issue bothering them to your attention. Guests who do this, help you indirectly or directly – since they are offering a platform …

READ MORE

We are happy to announce that Booking.com has recommended us as their preferred partner for Online Reputation Solution. We are grateful to be recognized by one of the leading groups in Travel space. View the recommended Booking.com partners list here. Steps for improving online reputation and feedback management Repup recommends the following steps for improving online reputation and feedback management, as also suggested by Booking.com Suite: Collect Encourage your guests to fill feedback at various points of their stay. Use multiple channels such as verbal, tablet devices, emails and SMS reminders to collect feedback. Analyze Collate feedback and reviews from across the web and …

READ MORE

The old barter system of yore has reappeared in our economic world in a varied avatar as Sharing Economy. Worldwide, this new economic concept of peer-to-peer sharing of assets, goods, services and knowledge has rattled sectors like Hospitality, Travel & Logistics, Food & Beverages, Health, Human Skills and Education – to name a few. Each of these industries have new entrants who are growing exponentially leaving the existing players reeling. Indian Hospitality sector too, has been witnessing the growth curve of global players like Airbnb and Indian players like Stayzilla, OYO Rooms, QiK Stay, Zostel to name a few.

READ MORE