Payment Policy:

Effective Date: 01/01/2024

  • Free Trial:

    • We may offer you free trials for selected features of the Service, including a trial period. Once your free trial period ends, your ability to access certain features of the service will be terminated. Repup reserves the right to determine if you are eligible for a free trial and to discontinue any free trial without notice in our sole discretion. Additionally, the provision of a free trial will be given purely at the discretion of Repup. Upon the user’s consent, after the free trial is over, the payment will be automatically deducted from the user’s account.
    • We may charge fees for certain features, either on a one-time or a subscription basis (“Paid Services”). Repup reserves the right to implement fees or change the fees for certain services at any time by providing you notice of a pricing change 60 days before the end of the/a prior term. If you purchase any Paid Services through a credit card, you authorize Repup payment processors to charge the credit card identified by you (which you represent and warrant that you are authorized to use), including all applicable taxes. If Repup does not receive payment from your credit card provider, you agree to pay all amounts due upon demand, and Repup may suspend your access to the Services. All sales are final, and Repup will not issue refunds, including for prepaid yearly fees.

  • Changes to Payment Policy:

    • We reserve the right to modify this Payment Policy. Users will be notified of any changes, and the updated policy will be effective from the date specified in the notification.

  • Your GSTIN details are mandatory for passing on the credit of GST charged. In case you fail to provide us with your GSTIN details, we will assume that you are not registered with the GST authorities, without independently verifying your registration status.
    1. By using our services and making payments through our platform, users agree to comply with the terms outlined in this Payment Policy. For any questions or concerns, please contact our support team at contact@repup.co
    2. Repup reserves the right to take appropriate action, including account suspension or termination, for any violation of this Payment Policy.

    1. Payment Methods:

      • Accepted payment methods for our SaaS products include credit cards, debit cards, and other electronic payment options facilitated through our integrated payment gateway.

    2. Currency:

      • All transactions will be conducted in Indian Rupees (INR) unless otherwise specified. Currency exchange rates, if applicable, will be determined by the prevailing market rates.

    3. Billing and Invoicing:

      • Customers will be billed according to their selected subscription plan. Invoices will be generated electronically and made available within the user dashboard.

    4. Payment Processing:

      • Payments are processed securely through our integrated payment gateway. Users can initiate payments directly from their dashboard.

    5. Subscription Renewal:

      • Subscriptions are set to auto-renew by default. Users will be notified in advance of upcoming renewals, and they have the option to modify or cancel their subscription before the renewal date.

    6. Late Payments:

      • Late payments may result in a temporary suspension of services. To reinstate services, users must settle any outstanding payments along with applicable late fees.

    7. Refunds:

      • Refunds are considered on a case-by-case basis. Users must contact our support team within a specified timeframe to request a refund, providing a valid reason for the request.

    8. Taxes:

      • Prices displayed are exclusive of applicable taxes. Goods and Services Tax (GST) will be applied as per the prevailing rates. Users are responsible for any taxes, duties, or levies imposed by regulatory authorities.

    9. Free Trial:

      • We may offer you free trials for selected features of the Service, including a trial period. Once your free trial period ends, your ability to access certain features of the service will be terminated. Repup reserves the right to determine if you are eligible for a free trial and to discontinue any free trial without notice in our sole discretion. Additionally, the provision of a free trial will be given purely at the discretion of Repup. Upon the user’s consent, after the free trial is over, the payment will be automatically deducted from the user’s account.
      • We may charge fees for certain features, either on a one-time or a subscription basis (“Paid Services”). Repup reserves the right to implement fees or change the fees for certain services at any time by providing you notice of a pricing change 60 days before the end of the/a prior term. If you purchase any Paid Services through a credit card, you authorize Repup payment processors to charge the credit card identified by you (which you represent and warrant that you are authorized to use), including all applicable taxes. If Repup does not receive payment from your credit card provider, you agree to pay all amounts due upon demand, and Repup may suspend your access to the Services. All sales are final, and Repup will not issue refunds, including for prepaid yearly fees.

    10. Changes to Payment Policy:

      • We reserve the right to modify this Payment Policy. Users will be notified of any changes, and the updated policy will be effective from the date specified in the notification.

    11. Your GSTIN details are mandatory for passing on the credit of GST charged. In case you fail to provide us with your GSTIN details, we will assume that you are not registered with the GST authorities, without independently verifying your registration status.

    1. By using our services and making payments through our platform, users agree to comply with the terms outlined in this Payment Policy. For any questions or concerns, please contact our support team at contact@repup.co
    2. Repup reserves the right to take appropriate action, including account suspension or termination, for any violation of this Payment Policy.

    Revolutionize Your Experience

    We’re excited to share the latest enhancements and features that have been rolled out on the RepUp platform recently. 

    Our team has been hard at work to bring you tools that enhance your experience and empower you to provide even better services to your guests.

    New Features Update

    1. Write with AI – Crafting Made Effortless! 🤖📝

    Say hello to the Write with AI feature! Seamlessly integrated into Upsell, Campaign, Reviews, and Feedback sections, this versatile tool lets you craft engaging content effortlessly. Save time and elevate your communication game with the power of artificial intelligence.

    2. Dropdown Ease – Navigate with Ease! 🔄🔍

    Experience a revamped user interface with our Dropdown Ease feature. Scrollable and searchable dropdowns make finding information more intuitive, enhancing overall user navigation and satisfaction. Say goodbye to navigation challenges and embrace a smoother, more user-friendly interface.

    3. Search In Dashboard – Find What You Need Instantly! 🔎🖥️

    Navigate our platform effortlessly with the new Search Feature in the dashboard. Whether you’re in Upsell, Campaign, Reviews, or Feedback, easily locate any module by typing a few words in the search box. Seamless navigation is just a search away!

    4. Status Display – Real-Time Updates on Reviews! 🚀🌐

    Stay informed with the Status Display feature. Now, track the success, failure, or processing status of your replies in real-time. With this update, you’re always in the loop, ensuring timely and effective engagement with your reviews.

    5. Emoticons in Survey – Expressive Feedback! 😊📊

    Revamp your survey experience with expressive ratings using emoticons! The Emoticons in Survey feature allows your users to convey their feelings with a touch of emotion. Additionally, leverage Conditional Parameters on user ratings for more tailored and valuable feedback.

    6. Alerts For Failure – Stay Proactive! 🚨⚠️

    Introducing a crucial feature for heightened awareness – Alerts For Failure. Receive instant notifications, staying proactive in case of any system failures or issues. With these alerts, ensure prompt action and maintain the smooth functioning of your operations.

    1. Click to Refresh – Reviews Feed 🔄

    Introducing the “Click to Refresh” feature on the Reviews Feed! Now, you can effortlessly update your reviews for a specific Online Travel Agency (OTA) by simply clicking the refresh button. Our system ensures that you get the latest reviews within 10-15 minutes, keeping you in the loop with real-time feedback.

    2. Download Upsell Details on Concierge 📥

    Good news for our Concierge users! You can now download detailed upsell information related to purchases made by your customers. This feature is live and ready for action, and we’ve specifically tailored it for the Singapore Flyer. Enhance your upselling strategy by accessing critical data with just a few clicks.

    3. Stop Campaign – Undo Send in 30 Seconds ⏰

    We understand the importance of error prevention. With the new “Stop Campaign” feature, you now have a 30-second window to reconsider and cancel a campaign after hitting the send button. Take advantage of this grace period to make last-minute adjustments and ensure your communication is perfect.

    4. WhatsApp Retry – Resend Failed Messages 🔄

    Communication is key, and we’ve made it even smoother with the “WhatsApp Retry” feature. If a message fails to send on WhatsApp, you now have the option to resend it. Say goodbye to missed messages and keep the conversation flowing seamlessly.

    5. Survey Timestamp & Guest Checkout Time ⌛

    Delve deeper into your survey reports with the addition of two crucial timestamps. Now, alongside the survey responses, you can view the time feedback was collected. Additionally, track the time your customer checked out from the property. These timestamps provide valuable insights into the customer journey, allowing you to optimize your services effectively.

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