1. Write with AI – Crafting Made Effortless! 🤖📝

Say hello to the Write with AI feature! Seamlessly integrated into Upsell, Campaign, Reviews, and Feedback sections, this versatile tool lets you craft engaging content effortlessly. Save time and elevate your communication game with the power of artificial intelligence.

2. Dropdown Ease – Navigate with Ease! 🔄🔍

Experience a revamped user interface with our Dropdown Ease feature. Scrollable and searchable dropdowns make finding information more intuitive, enhancing overall user navigation and satisfaction. Say goodbye to navigation challenges and embrace a smoother, more user-friendly interface.

3. Search In Dashboard – Find What You Need Instantly! 🔎🖥️

Navigate our platform effortlessly with the new Search Feature in the dashboard. Whether you’re in Upsell, Campaign, Reviews, or Feedback, easily locate any module by typing a few words in the search box. Seamless navigation is just a search away!

4. Status Display – Real-Time Updates on Reviews! 🚀🌐

Stay informed with the Status Display feature. Now, track the success, failure, or processing status of your replies in real-time. With this update, you’re always in the loop, ensuring timely and effective engagement with your reviews.

5. Emoticons in Survey – Expressive Feedback! 😊📊

Revamp your survey experience with expressive ratings using emoticons! The Emoticons in Survey feature allows your users to convey their feelings with a touch of emotion. Additionally, leverage Conditional Parameters on user ratings for more tailored and valuable feedback.

6. Alerts For Failure – Stay Proactive! 🚨⚠️

Introducing a crucial feature for heightened awareness – Alerts For Failure. Receive instant notifications, staying proactive in case of any system failures or issues. With these alerts, ensure prompt action and maintain the smooth functioning of your operations.

1. Click to Refresh – Reviews Feed 🔄

Introducing the “Click to Refresh” feature on the Reviews Feed! Now, you can effortlessly update your reviews for a specific Online Travel Agency (OTA) by simply clicking the refresh button. Our system ensures that you get the latest reviews within 10-15 minutes, keeping you in the loop with real-time feedback.

2. Download Upsell Details on Concierge 📥

Good news for our Concierge users! You can now download detailed upsell information related to purchases made by your customers. This feature is live and ready for action, and we’ve specifically tailored it for the Singapore Flyer. Enhance your upselling strategy by accessing critical data with just a few clicks.

3. Stop Campaign – Undo Send in 30 Seconds ⏰

We understand the importance of error prevention. With the new “Stop Campaign” feature, you now have a 30-second window to reconsider and cancel a campaign after hitting the send button. Take advantage of this grace period to make last-minute adjustments and ensure your communication is perfect.

4. WhatsApp Retry – Resend Failed Messages 🔄

Communication is key, and we’ve made it even smoother with the “WhatsApp Retry” feature. If a message fails to send on WhatsApp, you now have the option to resend it. Say goodbye to missed messages and keep the conversation flowing seamlessly.

5. Survey Timestamp & Guest Checkout Time ⌛

Delve deeper into your survey reports with the addition of two crucial timestamps. Now, alongside the survey responses, you can view the time feedback was collected. Additionally, track the time your customer checked out from the property. These timestamps provide valuable insights into the customer journey, allowing you to optimize your services effectively.

Loading Time Reduction : 

We’ve successfully addressed the issue of extended loading times on all Campaign screens, cutting it down from an average of 10 seconds to a maximum of 5 seconds. Now users can navigate through Overview, Campaign, and Stats screens swiftly.

Email ID Suggestions Solution : 

Users can now effortlessly create customized lists for email IDs that have been opened and clicked in each campaign. These lists are conveniently accessible under the Lists screen for future campaign creation. Refer to the provided screenshot for the intuitive design solution!

Search Email ID Resolved : 

Our solution includes a predictive search feature for finding email IDs within specific sections like opened, clicked, etc. Users can now easily locate email IDs by typing just a few letters, ensuring efficient searching within the selected column. Take a look at the screenshot for the implemented design solution.

Manage Templates and Create Campaigns Solution : 

We’ve implemented an alphabetical order scroll for all templates, organizing them from A to Z and numbers. Additionally, users can now utilize the predictive search function to quickly find templates by name, enhancing accessibility on both Manage Templates and Create Campaign screens.

Maximum Template Reach-Out Error Fixed :

The limitation on template reach-out has been eliminated, providing users with unlimited access to templates. Now users can create campaigns without any constraints, boosting efficiency and creativity in campaign creation.

Upsell Video Enhancement : 

You can now seamlessly integrate videos from your social media platforms like YouTube and Instagram into your upsells. This enhancement ensures better communication and provides guests with additional information, enhancing their experience.

Survey Expiry Customization : 

We’ve further customized survey expiry settings to allow surveys to expire precisely at checkout time for specific cases. This tailored solution ensures surveys are relevant and timely, maximizing their effectiveness.

📊 Weekly Performance Report:

A new weekly email report provides a comprehensive analysis of store performance across regions and cities. The report includes detailed insights on positive and negative sentiments, Google searches vs. calls, and a top 5 competitor analysis, tailored for businesses with over 200 stores.

🍽️ Swiggy & Zomato Reviews Integration:

Swiggy and Zomato reviews are now integrated into the dashboard, offering restaurant chains a unified view of their social sentiments on a single platform.

1. 💳 Billing Dashboard:

   Now live for all domestic clients, enabling online payments via card, UPI, or internet banking. Clients can view past payments, upcoming invoices, and download final invoices directly from the billing screen.

   📊 Enhanced Reports:

   Sentiment and other reports have been improved for large-scale clients, allowing users to view and download reports based on region, city, and manager level. Region, city, and manager details need to be updated during onboarding.

   🌐 Pan-India Reports:

   A “Select All” feature has been added to reports, allowing users to view pan-India information based on their access level, from regional managers to corporate teams.

   🏷️ Issue Tags Report:

   This report is designed for businesses with custom issue theme tags, helping categorize review issues under specific themes and sub-themes. This feature is ideal for businesses with over 200 stores across India.

📹 WhatsApp Video Upsell/Marketing:

Users can now send personalized WhatsApp videos for booking confirmations, upsells, campaigns, and surveys. Videos can be customized based on customer profiles, including name and booking details.

📈 Property Dashboard Enhancements:

Users can now click on category scores on the Home Page to view detailed breakdowns of positive and negative sentiments. Each sentiment links back to the original review for easy tracking.

🖥️ Reports UI Enhancements:

The user interface of many reports has been improved. Features include frozen report headings in scrolling views, enhanced NBA reports with store rankings, and staff mention reports now showing staff rankings within each store.

🔄 Enhanced “Click to Refresh” in Reviews Feed:

The “Click to Refresh” feature now fetches TripAdvisor reviews from the last 10 days in one go, resolving earlier inconsistencies. Reviews will appear on the dashboard within 15-20 minutes.

🌍 New PMS Integration – “Maxial”:

“Maxial” PMS is now onboarded for seamless integration with our international clients.

📊 Tanishq Category Report Improvements:

UI enhancements include a “Select All” option in filters like “Stores,” “Region,” “ABM,” and “City,” allowing users to view performance by region, city, or manager both in the UI and downloadable reports.

🛠️ Configurable “Write with AI” Feature:

Users now have the option to disable the “Write with AI” feature, allowing teams to send personalized messages in natural language rather than AI-generated text. This can be configured in Settings > Groups > Reviews section.

📧 Bounce Email Updates:

Identify bounce emails in the Campaign > List section, both on the dashboard and in downloads. Opt-in for bounce email validation on new lists to keep campaigns smooth, especially if bounce rates exceed 5%.

📊 Enhanced Corporate Report:

The corporate report now includes a detailed breakdown of positive, negative, and neutral reviews, along with reply rates. Customize and download this report for any date range via Schedule Reports > “Reviews Breakup Report.”

🗓️ Reviews Feed Update:

We’ve added the “Date of Review Response” to the Reviews Feed Report, offering deeper insights into customer interactions.

🛠️ Campaign UI Improvements:

• Sort data under Campaign > List by various categories, including unsubscribers.
• Separate stats for promotional and transactional emails.
• Improved search bar in the campaign creation process for easier navigation.

🏠 Homepage Tweaks:

• Sort NBA rankings from bottom to top.
• UI update to display up to 500 stores on one screen.
• Hovering over a store name in the staff scores section now shows its name and ranking.